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The Silent Struggle: Navigating Negative Pharmacy Reimbursements by PBMs

The issue of negative pharmacy reimbursements for medications by pharmacy benefit managers (PBMs) is a pressing concern for pharmacies across the nation. Imagine pouring your heart and soul into providing essential medications to your community, only to find that the reimbursements you receive are insufficient to cover the cost of the drugs. This is the reality that many pharmacists face, and the implications reverberate far beyond the pharmacy walls.

By uncovering the role of PBMs in setting these reimbursement rates, I hope to bring awareness to a crucial issue that affects countless individuals relying on access to vital medications in communities around the country.

Throughout this post, I will try to provide valuable insights and potential solutions for pharmacists grappling with negative reimbursements, and hopefully equipping you with the knowledge and tools to navigate this challenging landscape. Join me as we explore the significance of this topic and its implications for the pharmacy industry, empowering pharmacists to advocate for fair reimbursements and continue serving their communities with unwavering dedication.

The Role of Pharmacy Benefit Managers (PBMs)

Pharmacy Benefit Managers (PBMs) play a controversial role in the healthcare system, managing prescription drug benefits for health insurers, employers, and Medicare Part D plans. I say controversial because while they call themselves essential, others see them as a useless middleman collecting vast sums of money for very little effort in return. They wield significant influence over drug pricing and reimbursement rates for pharmacies, shaping the financial landscape of the pharmaceutical industry.

When it comes to negotiation and reimbursement rates, PBMs are key players in setting the terms for pharmacies. These negotiations are complex, often involving intricate discussions and bargaining to determine the rates at which pharmacies are reimbursed for dispensing medications. The intricate nature of these negotiations poses challenges for pharmacies, as they can lead to unfavorable reimbursement rates, impacting their financial stability.

There is also the matter of a well-known pharmacy chain who owns several PBMs and the potential for conflicts of interest and anti-competitive behavior. Since this company operates both retail pharmacies and pharmacy benefit management services, there are concerns that it could prioritize its own pharmacies over competitors when negotiating drug prices and reimbursements.

This vertical integration may lead to limited choices for consumers and higher costs for employers and health plans. Critics argue that this creates an unfair advantage for this company, potentially reducing competition and innovation in the pharmacy and healthcare markets. Some advocate for greater regulatory oversight to ensure a level playing field and protect the interests of consumers and other industry players.

Impact on Independent Pharmacies

Independent pharmacies face specific challenges stemming from negative reimbursement rates orchestrated by PBMs. These rates directly affect the financial viability of independent pharmacies, posing a threat to their ability to sustain operations and serve their local communities. This can lead to compromised access to essential medications and healthcare services for communities that rely on these independent pharmacies.

In the face of negative reimbursement rates, independent pharmacies are forced to navigate a difficult landscape, striving to maintain their commitment to serving patients while balancing financial sustainability. In some instances, if the staff at the independent pharmacy disclose that they are not being reimbursed for even the cost of the medication (let alone all of the other things that go into accurately filling a prescription), they could lose the contract with the insurer. The role of PBMs in shaping these reimbursement rates is a critical factor in the ongoing struggles faced by independent pharmacies.

Pharmacies across the country are facing a growing challenge due to negative reimbursements from Pharmacy Benefit Managers (PBMs). This issue has far-reaching consequences that affect both the pharmacies themselves and the patients who rely on them for essential medications.

The negative reimbursements imposed by PBMs have created a significant financial strain on pharmacies. The reduced profit margins make it increasingly difficult for pharmacies to cover operational costs, procure medications, and provide essential services. As a result, many pharmacies are forced to navigate operational challenges and make tough decisions, such as cutting services or staff members to stay afloat. This financial strain not only impacts the pharmacies' viability but also their ability to continue serving their communities effectively.

The impact of negative reimbursements extends to the patients who rely on pharmacies for their medications. Potential disruptions to medication access and continuity of care loom large as pharmacies struggle to cope with the financial burden. Patients may face challenges in accessing essential medications, leading to potential gaps in treatment and an increased risk of health complications. Moreover, if pharmacies are forced to close their doors or reduce services due to financial strain, patients may experience heightened healthcare costs as they seek alternative sources for their medications and care.

In essence, negative reimbursements place both pharmacies and patients in a precarious position, jeopardizing the vital link between medication access, pharmacy services, and patient well-being.

Advocacy Efforts

Within the pharmacy industry, there has been a concerted push to advocate for fair reimbursement practices and regulatory changes to address the negative impact of PBMs. Industry organizations and alliances have been at the forefront of lobbying efforts, aiming to bring about legislative changes that would ensure equitable reimbursements for pharmacies. With a united voice, these advocacy efforts seek to instigate regulatory reforms that would level the playing field for pharmacies, mitigating the adverse effects of negative reimbursements.

Diversification and Innovation

Amidst the challenges posed by negative reimbursements, pharmacies are embracing diversification and innovation to navigate these turbulent waters. By expanding their array of services and embracing innovative practices, pharmacies can adapt to the changing landscape. This may involve offering expanded clinical services, forging strategic partnerships with healthcare providers, and adopting cutting-edge technologies to streamline operations and enhance patient care. By diversifying their offerings and leveraging technology, pharmacies can position themselves to weather the storm of negative reimbursements and emerge stronger and more resilient. It used to be enough to fill the right medication in the right dosage for the right patient, but just focusing on putting pills in the bottle won't pay the bills.

Embracing new measures and services is crucial for pharmacies to remain competitive and sustainable in the face of negative reimbursements. By advocating for fair reimbursement practices and embracing innovative strategies, pharmacies can chart a path towards a more equitable and prosperous future.

Legislative Proposals

Proposed legislation seeks to regulate PBM practices and ensure fair reimbursement for pharmacies. These legislative efforts aim to bring about transparency in PBM operations and enforce a more equitable reimbursement framework. If implemented successfully, such proposals could have a profound impact on the pharmaceutical industry, leading to improved financial stability for pharmacies and enhanced accessibility to vital medications for patients. Moreover, these changes could foster a more competitive landscape within the pharmacy sector, ultimately benefiting both providers and consumers alike.

Regulatory Oversight

Regulatory agencies play a crucial role in overseeing PBM activities and enforcing fair reimbursement practices. With the potential for increased regulatory scrutiny, PBMs may face heightened accountability, resulting in more stringent adherence to fair reimbursement guidelines. The possibility of stricter regulatory oversight has the potential to positively influence reimbursement rates, ensuring that pharmacies receive appropriate compensation for their services.

Such measures could contribute to a more balanced and sustainable pharmacy ecosystem, promoting the delivery of quality care to patients while safeguarding the financial viability of pharmacies.

As the landscape of pharmacy reimbursement continues to evolve, the interplay between legislative initiatives and regulatory oversight represents a pivotal avenue for addressing the challenges posed by negative reimbursements and advancing the overall stability and integrity of the pharmacy industry.

It is evident that negative pharmacy reimbursements for medications by PBMs have far-reaching implications for both pharmacies and patients. The importance of fair reimbursement cannot be overstated, as it directly impacts the ability of pharmacies to provide essential healthcare services to their communities. It's crucial for stakeholders to continue advocating for transparency and fairness in reimbursement practices. Furthermore, ongoing innovation within the industry is essential to address the challenges posed by negative reimbursements and ensure the sustainability of pharmacy businesses. By working together to address these issues, the healthcare industry can move towards a more equitable and sustainable future for pharmacies and the patients they serve.


This issue is deeply personal to me. PIVOT serves as both a side gig and stress reliever, allowing me to educate you on pharmacy operations, health and wellness, and essential lifestyle changes for preventing or reversing chronic diseases. To support myself and my family financially, I work full-time as a pharmacist, and have been fortunate to be employed by small independent pharmacies for the past few years.

Last July, I was thrilled to learn of a position opening up just 10 minutes from my home. I have been diligently working on developing and enhancing clinical programs to create additional revenue streams due to the unfavorable reimbursements by PBMs. However, I recently received disheartening news - the owner had to make the difficult decision to close her second location, which will result in the loss of my full-time position at the main store as of the second week of March.

I am truly saddened by this turn of events, especially because I was in the process of establishing impactful clinical programs for my community. It is so troubling that our owner had to make this unfortunate decision through no fault of her own, but due to these negative reimbursements by PBMs.

I urge you to reach out to your state and national representatives on behalf of independent pharmacies across the US. Independent pharmacies have the capacity to provide superior customer service, safer medication dispensing, and other valuable services that larger chains often cannot prioritize. Please, advocate for the underdogs. Your support is crucial.

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